At Creativepro Design, we value transparency and fairness in all our client relationships. Because our digital agency operates on a unique "pay after completion" model for our international clients, our refund and cancellation processes differ from traditional service models.
1. Cancellation Before Project Completion
Because we do not charge upfront fees, clients have the flexibility to cancel a project before the final handover. However, the following terms apply:
- Early Cancellation: If you decide to cancel the project shortly after kickoff and before significant resources have been allocated, you may do so without penalty.
- Mid-Project Cancellation: If cancellation occurs after a substantial amount of design or development work has been completed, Creativepro Design reserves the right to issue a prorated invoice for the billable hours and resources invested up to the date of cancellation.
- Intellectual Property: In the event of any cancellation prior to final payment, all design assets, codebases, and intellectual property remain the sole property of Creativepro Design. No files will be transferred to the client.
2. Cancellation by Creativepro Design
We reserve the right to pause or cancel a project under the following circumstances:
- Failure by the client to provide necessary assets, feedback, or approvals within a reasonable timeframe (typically 14 consecutive days of unresponsiveness).
- A breach of our Terms & Conditions, including scope creep that the client refuses to fairly compensate.
- Unprofessional or abusive behavior toward our team.
3. Refund Policy
Our "pay after completion" model requires clients to thoroughly review, test, and approve the final deliverables (e.g., on a staging server or via final mockups) before the final invoice is paid. Therefore:
- Non-Refundable Payments: Once the final invoice is paid and the project assets (files, code, server deployments) are handed over to the client, all payments are considered final and non-refundable.
- Approval Implies Satisfaction: Payment of the final invoice constitutes your complete satisfaction with the delivered project.
- Billing Errors: In the rare event of an accidental double charge or a verifiable processing error by our payment gateway, a full refund for the overcharged amount will be issued immediately upon notification.
4. Post-Launch Support & Warranty
Instead of cash refunds for completed work, we stand by the quality of our code and design. Creativepro Design offers a standard 14-day bug fix warranty following the final handover. If any technical issues, broken links, or design glitches directly related to our scope of work are discovered within 14 days of launch, our team will resolve them at no additional cost.
5. Contact Us
If you have any questions regarding cancellations or billing, please reach out to our team:
Creativepro Design
Email: support@creativeprodesigns.com
Phone: +91 3348012653